Responsible gambling

Responsible Gaming at Crown Casino Melbourne

Crown Casino Melbourne is committed to providing a safe and responsible gaming environment for all its patrons. Our goal is to promote healthy gaming habits, prevent problem gambling, and provide assistance to those who need it.

Self-Exclusion ProgramYou can self-exclude from the casino for a minimum of 6 months or permanently by visiting our Customer Service desk in person. This will block your access to all Crown Casino Melbourne properties, including online platforms.

Deposit LimitsSet deposit limits on your gaming account to control how much you spend. You can adjust these limits at any time and set alerts when they are reached.

Time-OutsTake a break from gaming for a specified period by requesting a Time-Out through our Customer Service desk or online.

Self-Exclusion Tools

• Excluded Player Program: If you feel that your gambling is becoming problematic, you can exclude yourself from the casino and all Crown Casino Melbourne properties.
• Temporary Exclusions: Take a break from gaming for a specified period to prevent potential problems. This will block your access to all Crown Casino Melbourne properties during this time.

Problem Gambling Support

Crown Casino Melbourne offers free counseling services and support groups through our partnership with Gamblers Help Victoria (1800 858 858). We also have dedicated Responsible Gaming staff who are trained to identify problem gambling behavior and provide assistance when needed.

Session RemindersWe use technology to monitor and remind you of your gaming sessions, helping you stay within your limits and maintain healthy habits.

Support Organizations

• Gamblers Help Victoria: Free counseling services for individuals struggling with problem gambling (phone: 1800 858 858).
• Problem Gambling Foundation Australia: A national organization providing support, education, and advocacy for those affected by problem gambling.
• Responsible Gaming Council: A peak body promoting responsible gaming practices across the Australian gaming industry.

Your SafetyWe prioritize your safety and well-being. If you or someone you know is experiencing problem gambling issues, please reach out to our Responsible Gaming staff in person or online. They are here to help.

Additional Resources

• Gaming Help Online: A free service providing information, resources, and support for people affected by problem gaming.
• Problem Gambling Research Centre: Conducts research on problem gaming and provides recommendations for prevention, early intervention, and treatment.

At Crown Casino Melbourne, we are committed to creating a safe and responsible gaming environment. If you have any questions or concerns about our Responsible Gaming policies, please don't hesitate to contact us. We're here to help.